About - RMTAO.com Welcome to RMTAO.com, the official website of the Registered Massage Therapists' Association of Ontario. Here you will find the Association's policies and Terms of Use.


Refund Policy

If you change your mind when purchasing a product or service from the RMTAO for any justifiable reason, we would be pleased to honour your decision and provide a refund upon written request, subject to the terms and conditions outlined below. Refunds are issued as either a credit to the credit card used for the original transaction or by cheque if the transaction was made by cheque, money order or cash.

Terms and Conditions

Membership: In accordance with the By-laws of the RMTAO, a refund for membership dues cannot be provided if the member resigns, is suspended or is expelled from the Association; however, individuals joining the RMTAO for the first time (new members) will be provided a 30-day window during which time they may seek a refund for membership and program fees.

Education: Fees paid for registering for any RMTAO education session (including the conference) will be refunded, less an administration fee, provided the written refund request is received at least seven (7) days prior to the delivery of the session. Written requests for a refund received within seven (7) days of the delivery of the session will not be refunded.

Products and Services: Services purchased under the Flex-membership program, except for Professional Liability Insurance premiums will be refunded according to the same terms and conditions of Membership (above). Purchase of a product or publication will be refunded provided the written request is received within 30 days of purchase and upon receipt of the product in good condition.

The premium for insurance is 100% retained, so should you decide to cancel there is no refund available. The exceptions to this are if you have moved to Alberta, Manitoba or New Brunswick and will be obtaining insurance coverage through either the Massage Therapist Association of Alberta, Massage Therapy Association of Manitoba, or Association of New Brunswick Massage Therapists as these associations currently offer the same insurance program as the RMTAO.  

Requesting a Refund

To request a refund, please write or e-mail indicating the Order/Receipt Number and the reason for the refund request to:

Executive Director/CEO
Registered Massage Therapists' Association of Ontario
1243 Islington Avenue, Suite 704
Etobicoke, ON M8X 1Y9
E-mail: info@rmtao.com